How we can help
Reach the FXTradeJournal team for onboarding questions, billing changes, MT5 connection issues, or institutional rollout planning. We support individual traders upgrading to Pro and desks evaluating multi-seat workspaces.
Include your workspace email, broker platform, and a short description of the issue so we can route you to the right specialist without back-and-forth.
Response expectations
Pro and Elite customers receive priority support with faster response targets during market hours. Free workspaces are supported through email with best-effort turnaround, typically within one business day.
Security-sensitive reports should go directly to security@fxtradejournal.com so they reach our incident response channel immediately.
Enterprise and desk rollouts
If you are standardizing journaling across a prop desk or training program, ask about shared tag templates, export formats, and permission models. We can walk through a pilot workspace and review cadence that matches how your team already meets.
Use the secure form below or email support@fxtradejournal.com to start the conversation. No commitment required for an exploratory call.
Common support topics
We help with MT5 connection errors, missing sync rows, billing changes, workspace permissions, and CSV export formatting. Include screenshots or ticket IDs when available so engineers can reproduce terminal-specific issues faster.
For partnership or press inquiries, use the same form and note the request type in the message body so routing stays accurate.